CORONAVIRUS (COVID-19) UPDATE
Dear adventurous travelers:
First and foremost, the safety of our guests and staff is our number one priority. In today's uncertain landscape, we understand that travelers are more careful when managing their travel plans and may have a few more questions. We are here to support you every step of the way.
We continue to monitor all over Peru and Bolivia the impacts of COVID-19 and we are updating our policies and actions accordingly.
The COVID-19 pandemic is an unprecedented crisis which has impacted many aspects of daily life worldwide, at Day Hikes Peru we are doing our part with the social distancing, as our staff is working from their homes.
With the changing situation regarding the current COVID-19 outbreak, there are disruptions to travel to Peru and Bolivia.
We have suspended departures for all our programs and customized journeys between 17 March and November 2020, all our travelers that they were scheduled with in those months to travel with us as today they been contact to get a 100% Refund Credit Voucher towards future travel, this voucher can be use by our clients or they can pass along to a friend or to a family member, the credit can be use for the same trip or for another trip with us anywhere in Peru or Bolivia, if there is a difference on the price the person that uses the credit will pay the extra or will' refund the difference to the user of the credit voucher.
Most of our travelers have chosen to reschedule their trip for 2021 and 2022, few other travelers choose the refund option, of their money back to their bank account which we did as well.
Most of our travelers have chosen to reschedule their trip for 2021 and 2022, few other travelers choose the refund option, of their money back to their bank account which we did as well. We will always follow to bring our clients from United states the advice of https://wwwnc.cdc.gov/travel and to bring clients from the UK will always follow the advice of https://www.gov.uk/foreign-travel-advice Decisions about whether we can operate upcoming tours are made on a rolling basis, as the advice can change at any time.
At Day Hikes Peru we understand that many of you are hesitant to make new travel plans right now, which is why we want to do everything we can to help you feel more comfortable planning your future trips.
When you reserve any new 2021 trip departure you will reserve your trip under the Risk-Free Booking Policy, as we are not going to charge our non-refundable deposit, You can postpone your trip up to 45 days prior your departure without any penalties, we are not going to apply our regular cancellation fees from our booking conditions.
NOTICE, if your future trip involves an Inka trail Permit, there will be a minor charge to get a new permit for your new date, as we have to follow the booking policies of the National park of Machupichu.